Welcome to GemZono! By placing an order through this Website, you agree to the following terms to ensure a mutually beneficial arrangement and set expectations for our service.

  1. General

    • All orders are subject to stock availability. While we strive to maintain accurate stock counts, occasional discrepancies may occur. In such cases, we will fulfill available products and offer the option to await restocking or process a refund for back-ordered items.

  2. Shipping Costs

    • Free worldwide shipping for all orders.

  3. Delivery Terms

    • Transit Time Domestically: 7 - 10 business days.
    • Transit Time Internationally: 10 - 15 business days.
    • Dispatch Time: Orders are typically dispatched within 3 business days of payment. Our warehouse operates Monday - Friday during standard business hours, except on national holidays.
    • Change Of Delivery Address: Address changes can be accommodated before dispatch.

  4. Tracking Notifications

    • Customers will receive a tracking link upon dispatch to monitor the shipment's progress.

  5. Parcels Damaged In Transit

    • If a parcel is damaged in transit, customers are advised to reject it from the courier or contact us for assistance.

  6. Duties & Taxes

    • Sales Tax: Already applied to the price of goods.
    • Import Duties & Taxes: Customers are responsible for any applicable duties and taxes upon arrival in the destination country.

  7. Cancellations

    • Orders can be canceled before dispatch. Once dispatched, please refer to our refund policy.

  8. Customer Service

Disclaimer:

  • GemZono is not responsible for shipping delays, customs clearances, or stolen packages.
  • Custom orders may experience longer processing times during holiday periods.
  • We cannot guarantee Christmas delivery for Custom orders placed after November 10th.
  • We are not liable for packages shipped to incorrect addresses provided by customers.
  • Lost packages may qualify for compensation after 60 days with no updates from shipping carriers.
  • If a package is returned due to customs issues, reshipping fees may apply.